Shoulder Pants products are printed to order. This policy applies to orders shipped within the United States.
30-day issue window
If an item arrives damaged, has a manufacturing defect, is misprinted, or the wrong item was produced, contact us within 30 calendar days of delivery. Include your order number and clear photos showing the issue.
What is eligible
Eligible production issues include damaged items, manufacturing defects, misprints, and incorrect items caused during production or fulfillment.
What is not eligible
Because each item is printed to order, we do not accept returns, exchanges, or refunds for choosing the wrong size or color, change of mind, an unwanted item, or a non-defective fit issue. Please review the product size information before ordering.
Replacement or refund
For an approved claim, we will offer a replacement or a refund to the original payment method. We do not offer exchanges. Approved refunds are processed by Shoulder Pants within 5 business days. Your bank or card issuer may take additional time to post the credit.
Return method and cost
A physical return is generally not required for an approved damaged, defective, misprinted, or incorrectly produced item. If we determine that an item must be mailed back, we will provide the return instructions and return destination. Do not send an item back without contacting us first.
For an eligible claim, the customer return shipping cost is $0 and there is no restocking fee.
How to contact us
Use the Contact page and provide your order number, a description of the issue, and the requested photos. Please do not send unsolicited returns to a fulfillment address.